Subscription upgrades and downgrades

Modified on Wed, 29 Jul at 2:04 PM

Users have the option to upgrade their subscriptions from the Individuals to the Standard or Premium plan at any time they desire. The upgrade will take effect immediately, and the upgrade date will become the new subscription billing date. Only main users can make changes to subscriptions.
If a user upgrades to a Standard plan, the user will no longer have access to emergency and medical SOS services.
To upgrade your package, please follow the steps:
1. Navigate to ‘Groups’ and select the group for which you wish to change the plan
2. Click on the 3 dots at the top right corner of the screen and select “view subscriptions”
3. Select the new plan you would like to upgrade to – Standard or Premium for the group’s subscription
4. Select “apply changes” to confirm the change in plan.

Name	Host	Duration	Description
_fw_crm_v	sayfsupport.freshdesk.com	1 year	Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w	sayfsupport.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	sayfsupport.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	sayfsupport.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	sayfsupport.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	sayfsupport.freshdesk.com	2 months	Used for user authentication.
wf_order	sayfsupport.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	sayfsupport.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	sayfsupport.freshdesk.com	Session	Denotes which filter is applied for the tickets list.